Folding Adirondack Chair - Weather-Resistant & Sturdy Outdoor Patio Furniture - Easy Assembly Supports 300 lbs - Plastic Garden Chairs for Porch, Backyard, Fire Pit & Poolside Relaxation (Black)

I had ordered this chair as a gift for our daughter, because I LOVE, love, love the other four chairs that came a couple weeks ago.PACKAGING:For this order, and as with the other four chairs, I was immediately impressed with the sturdy and appropriate amount of packing material (not too much, not too little). The chair parts were well-protected, and the hardware (the bolts, nuts, screwdriver and little wrench, and the allen wrench) came in a bright red bag, with a red ribbon attached to it -- the end of the red ribbon taped through to the box seam so it is easily visible, and doesn't get lost.EASE OF ASSEMBLY:The chairs are SO easy to put together. The directions are clear and concise, with diagrams. The chair arrives in only a couple pieces (the majority of which are already assembled), so I laid out the chair back (1), the seat/legs (1), the armrests (2) and the back brace (each piece and each bolt size are clearly labeled, and in its own separate bag). It took approximately 10-15 minutes for each chair.My previous order (of the four chairs) took less than an hour to assemble, and look lovely on the patio.COMFORT:The chairs are VERY comfortable (which is a big plus because it's been VERY hard to find outdoor furniture that "fits" my husband (who is 6' 6" and quite thin)). The "king-size" with the comfortable curved back and curved seat (behind the knees) fits him very well, as well as being very sturdy.FLUKE DEFECT:On this chair, however, there were two cracks in the Polywood brace (across the back of the pre-assembled chair back) -- cracks that didn't come from shipping or mishandling, but look like they were assembled at the factory.SERVICE:I immediately called the phone number in the instructions. The customer service person (John) answered the phone on the second ring, and was very pleasant. He asked if I could take photos and text them to his number. About 5-minutes after sending John the photos, he called me back saying that he was sending an entire new chair to me! The new chair should arrive before Friday, and we're looking forward to gifting it!OVERALL:I can't say enough about the product's sturdiness, easy of assembly, beautiful look and feel, really comfortable seat and back, but especially the excellent customer service department!